It is easy to contact us us here at Hipposerve.
In addition to being able to phone up from 8am until 8pm, you can also get hold of a Hippo Helper 24/7 via our online support, or by using the live chat widget on our website.
+44 (0) 330 043 1502
Union House, 111 New Union Street, Coventry, CV1 2NT, United Kingdom
Sales / Pre Sales & General Information
Support
Got a website Problem? Contact a Hippo Helper!
You can get in touch with us 24/7 via our online support system. SImply open a new ticket and we will be with you as soon as we can.
Call: +44 (0) 330 043 1502
Schedule a Zoom Call
If you want to discuss a product in detail, have help getting started with one of our products, or simply have a support query, you can schedule a Zoom appointment below. SImply select the type of appointment most appropriate to your query.
F.A.Q.
Frequently Asked Questions
I already have a domain name, can I transfer this to you?
Yes, you can. There are different ways to do this depending on the type of domain name that you have, but are automated systems do most of the work for you. You will have to contact your existing domain registrar and tell them that you wish to move, and then our systems can do the rest. It takes a few days for the transfer to take place.
Can I upgrade a package, if I out grow it.
Yes, you can automatically upgrade a package and you will be charged pro-rata from the time that you upgrade.
Can I downgrade a package, if I am not using all the facilities.
Is is possible to downgrade all or hosting plans. However if you have purchased plan on our 1,2 or 3 year discount we will be unable to refund the difference and the price will be modified at the start of the next billing cycle. See our terms and conditions for further details. There may also be a small admin charge to complete this action.
What's the difference between shared hosting and VPS plans
Shared Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal, community and small business web sites.
For customers with demanding or high traffic sites, or for those looking to host a web sites with faster speeds VPS hosting is recommended. These are fully managed for you, so all you need to worry about is getting your website on there.
We'd recommend our Business hosting plans for e-commerce stores, high traffic sites, or for those customers who want to increase their speed rankings in google.
What control panels does your hosting come with?
Our shared hosting plans all currently come with cPanel, which is perfect for managing all aspects of your website.
Our Business Pro plans come with a choice of Plesk or cPanel depending on your requirements.
Our VPS and Dedicated server solutions come with a range of control panels and software installation options suitable for individual needs.
How long does it take to set up an account
Shared hosting is set up automatically as soon as you make payment. Some of our options require manual settings to be made by our technicians and they have upto a 48 hour lead time. Our VPS servers also take between 24 and 48 hours to set up.
It is worth remembering if you purchase a new domain name or transfer an existing name to us DNS propagation can take up to 72 hours. This is beyond our control.
What billing cycles do you offer?
We offer monthly, 1 year, 2 year and 3 year billing cycles. In most cases, the longer the billing cycle, the more money you save.
Is my account backed up?
Whilst we technically back up our servers in the event of catastrophic failure, we do not provide these to customers to restore their services as a result of individual account failures.
We would always recommend that customers purchase our professional backup solution during the order process.
WordPress customers can also benefit from our robust WordPress backup solution which is included as part of our managed WordPress Service.
What payment methods do you accept?
We accept all major credit cards through our Stripe merchant gateway and Direct Debit. We are also able to accept BACS payments by arrangement.
Can I resell my space?
We offer specific hosting plans for web designers and developers who want to publish more than one website. Significant savings can be had by signing up to one of these packages. The more sites you add, the cheaper each site becomes! We also take care of all the techie work, so you can get on with your design business.
Can I have additional domains pointed at my account?
Yes, we actually recommend it. The more versions of your business name that you have parked or being used as an alias, the less chance there is of someone else using that name and passing themselves off as you. All our packaged allow multiple domain name parking.
Can I run an ecommerce site?
Of course, we support and are able to offer advice on a range of E-Commerce solutions.